We want you to be completely happy with your purchase.
Please check it as soon as possible after receipt and please do not open accessories before checking the main item(s) for size. Where stockings form part of a costume, outfit or lingerie set then please do not open stockings until you are sure that you intend to keep the item that they are part of.
If, for any reason, you are not completely happy with your purchase then we will gladly refund or exchange it subject to this returns policy.
You may inspect and try on goods in a way that would be possible in a store. It is ok to try costumes, dresses and outer clothing on for size. Lingerie items or swimwear may be tried on over other clothing.
If you wish to return part or all of your order for a refund or exchange you must notify us within 14 days of the day after delivery of the item. You may notify us by by sending an email to the email address on this website.
Customers might not receive a full refund once items of an intimate nature, e.g. knickers, thongs and g-strings or hosiery items, e.g tights, stockings and body stockings have been worn. Where stockings form part of a costume, outfit or lingerie set, customers might not get a full refund if the costume is only returned partly. The same applies for outfits or lingerie sets where the stockings have been worn.
Items of an initimate nature, e.g. knickers, thongs and g-strings cannot be returned once worn.
Customers might not get a full refund if items are returned to us used or washed, not in the original condition with tags intact, with any marks (e.g. make-up or scratched shoe soles) or odours (e.g. perfume or cigarette smoke).
We request that items are returned along with their original manufacturer's packaging so that future customers can receive the item as the manufacturer intended.
Please keep proof of postage when sending the goods back to us. This is for your own safety in case goods get lost in transit.
For whole order return requests or cancellations received within 14 days of the day after delivery of the order we will refund your payment.